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Terms and Conditions

***These Terms & Conditions Apply To All Orders Regardless Of Order Method***

SECTION 1.0 - LIABILITY

Section 1.1 - All sales agreements will abide by the terms and conditions set forth by Powertronics Inc., and will nullify any terms and conditions of the buyers purchase order. Buyer agrees to abide by all terms set forth by Powertronics Inc. prior to the completion of said sales agreement.

Section 1.2 - Powertronics Inc. will be held harmless of any liability arising out of any insurance and/or indemnity clauses or attachments in Buyers purchase order.

Section 1.3 - Powertronics Inc. will not be held liable for information provide regarding sales and/or technical information. Powertronics Inc. will take every effort to provide accurate sales and/or technical information, but information provided should never be used to substitute proper electrical code and installation procedures from licensed electrical and mechanical installers.

Section 1.4 - All products sold by Powertronics must be installed by licensed electrical and/or mechanical installers, to insure procedures and proper codes are followed. Powertronics Inc. will not be held liable for injuries and/or death resulting from improper installation of parts.

SECTION 2.0 - TERMS OF SALE

Section 2.1 - All sales order confirmations will be sent by e-mail only. Powertronics Inc. request that all purchase orders include an e-mail for confirmation purposes.

Section 2.2 - All accounts that are past terms are subject to a 1.5% monthly service charge.

Section 2.3 - Invoices with NET terms paid via credit card, that are more than 10 days from the date of invoice will be subject to a 5% service charge.

Section 2.4 - A $25.00 service charge will be assessed on all bounced checks.

Section 2.5 - A $50.00 service charge will be assessed to all invoices paid using bank wire transfer. This does not apply to direct deposit accounts.

Section 2.6 - All Credit Card orders over $250.00, requiring Powertronics Inc. to either order in parts, or ship parts direct will be charged up front at the time the order is placed for the parts, and freight will be charged at the time of invoice.

Section 2.7 -  Below is a list of all approved countries, outside of the USA, where Powertronics Inc. will authorize business transactions. Powertronics Inc. will not sell to any country that is not listed below.

Australia - Canada - England - France - Germany - Ireland - Italy - Japan - Mexico - Puerto Rico - Spain

Section 2.8 - All International Customers that qualify as per Section 2.7 will be Credit Card and/or Bank Transfer Terms Only. All shipments to countries outside the USA will be by UPS Worldwide Services with An exception for Canada. Shipments to Canada will have all UPS Worldwide Service options along with UPS Ground Service. Shipping rates and handling fees will follow Section 4.5.

SECTION 3.0 - RETURN POLICY

Section 3.1 - Powertronics Inc. must authorize All Returns with a Powertronics Inc. RMA form.

Section 3.2 - A copy of the Powertronics Inc. RMA form must be included with the products being returned.

Section 3.3 - A 15% restocking fee will apply to any Powertronics Inc. common stocked item being returned, and may be waived at Powertronics Inc. discretion.

Section 3.4 - Restocking Fee's on non-stocked items will be assessed at the time of the requested return and the circumstances of the return.

Section 3.5 - All products being returned must be in their factory original box, in unused condition, and in clean working order. Products are subject to inspection. The return may be denied and/or a penalty of up to 15% may be applied if the products fail inspection.

Section 3.6 - Refunds will be issued using the original payment method. Refunds will be held as available funds for accounts with NET terms unless the customer request the refund be paid out.

SECTION 4.0 - SHIPPING & HANDLING

Section 4.1 - All Domestic packages will be shipped via UPS (United Parcel Service). International packages will be shipped via either UPS or USPS (United States Postal Service) depending on the needs of the customer, and will be decided prior to the completion of the sale. A $25.00 service charge will apply to all International packages shipped via USPS.

Section 4.2 - Powertronics Inc. guarantees same day shipping on all in stock items as long as the order is received prior to 3:00PM Central Standard Time. Please note the Lead Time field in our Web Store is only a guideline and does not guarantee the availability of a part. Please call Powertronics Inc. at 763-571-2325 to verify lead times prior to placing an order.

Section 4.3 - Products that are shipped direct from the Factories/Distribution Centers, will abide by all of the Factories/Distribution Centers shipping policies. Additional fees may apply.

Section 4.4 - Orders over $100.00 will be insured at Powertronics Inc. discretions, which may increase the freight amount of the shipment.

Section 4.5 - The following handling fees will apply to all orders.

  • Ground -- $5.00
  • 3-Day Select -- $8.00
  • 2nd Day Air -- $10.00
  • Next Day Air -- $10.00
  • Ground Service To Canada -- $15.00
  • International -- $25.00*
  • Local Courier -- $15.00

*Please see Section 2.7 for approved countries.

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